Refund policy
Return & Refund Policy
At Hetland Designs, we want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.
1. Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must be:
- Unused and unworn
- In the same condition that you received it
- In its original packaging
You must also provide proof of purchase (receipt or order confirmation).
2. Non-Returnable Items
Certain items cannot be returned, including:
- Worn or used clothing
- Baby wear items (for hygiene reasons, unless defective)
- Items marked as final sale
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- Processing time may take 5–10 business days, depending on your payment provider
4. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us with details of the issue.
5. Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- If the return is due to a defective or incorrect item, we will cover the return shipping
6. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the item
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account
- Contact your payment provider
- Then contact us if the issue persists
8. Contact Us
If you have any questions about returns or refunds, please contact us: @gmail.com
Hetland Designs
22624