Politique d’expédition
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At Hetland Designs, we are committed to delivering your order as quickly and efficiently as possible.
1. Order Processing
- Orders are processed within 1–3 business days (excluding weekends and holidays)
- You will receive a confirmation email once your order is placed
- Once shipped, you will receive a tracking number
2. Shipping Times
Estimated delivery times:
- United States: 5–10 business days
- International: 7–21 business days
Please note that these are estimates and may vary depending on location and carrier delays.
3. Shipping Rates
- Shipping costs are calculated at checkout based on your location and selected shipping method
- Any applicable taxes, duties, or customs fees are the responsibility of the customer
4. Delays
We are not responsible for shipping delays caused by:
- Courier or postal service issues
- Customs processing
- Weather conditions or other unforeseen circumstances
5. Lost or Stolen Packages
Once your order has been shipped and marked as delivered, Hetland Designs is not responsible for lost or stolen packages.
If you believe your package is lost, please contact the shipping carrier directly.
6. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the damaged item
8. Contact Us
If you have any questions about shipping, please contact us:
Hetland Designs
📧 @gmail.com
📍 22624 416th Ave, Artesian, SD 57314, USA
📞 (605) 770-6103